AFTERSALES TECHNICAL SPECIALIST

MISSION The Campaign Specialist, operating within the Aftersales - Technical Service Operations dept and reporting directly to the Campaign and Over The Air Operations Manager, will be responsible for: Manage the Campaign Process inside Aftersales Organization, identifying critical patterns and providing solutions Manage Regional Campaigns launch and activities with Internal & External Clients Support all preliminary activities before campaigns launch, with external depts. (Quality, R&D, Purchasing, etc..) Support the forecast on total parts needed over time per region, monitoring the trend to react in case of parts consumption increase MAIN ACTIVITIES Follow the Product Related Issue (PRI) meetings with R&D and Quality Manage the campaign implementation phases and monitor their execution inside Aftersales Organization and, in case of issues, promote the draw up of recovery plans Identify and report any issues concerning Campaign launch and implementation Involvement in different improvement activities with other departments (Serviceability, Diagnostic, Quality) Contribute to the continuous improvement of the service and recall campaigns processes Campaign KPIs monitoring (parts availability and campaigns roll-out) Write down and share campaign documents with stakeholders Defining Technical Bulletin for Service Fix or Information to Network through Circular Letter REQUIREMENTS University Degree in Engineering (preferably Mechanical or Electronic) At least 3 years of experience within the automotive industry Knowledge of Aftersales processes Automotive technical knowledge & Failure Modes Fluency in Italian and full proficiency in English (B2 level - minimum), knowledge of other languages as a plus Advanced knowledge of MS Excel Basic knowledge of .NET infrastructure Problem solving ability and being familiar working with tight deadlines Being passionate of Technology, Automotive and Innovation Being a team-player, with good communication, synthesis and presentation skills We celebrate diversity and are committed to creating an inclusive environment for all our employees. We aim to encourage a culture where people can be themselves and be valued for their contribution. ...