Workplace Experience Specialist

Be a part of a revolutionary change: At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning. Your ‘day to day’: As Workplace Experience Specialist you will be part of our Manufacturing department for Philip Morris Manufacturing & Technology Bologna S.p.A. and will be reporting to the Supervisor Workplace Experience. The position will be based in Bologna. In your role you will Ensure an excellent level of efficiency and effectiveness of the Workplace (WX) services and contribute to manage and monitor the reference suppliers. You will also Identify and solve any critical issues with good degree of autonomy and provide continuous process improvements and contribute to met Workplace Experience project objectives and manage Workplace Experience projects coordinating activities between internal and external stakeholders involved. A key responsibility will be to contribute with the Workplace Experience team in the implementation, organization and execution of the services and tools offered in order to be and effective and efficient business partner with high quality standards and in compliance with budget assigned, timing and Company principles and practices. You will also monitor contractors’ performance through KPIs, based on SLA’s and ensure work safety and compliance to EHS rules and regulations. Finally, you will investigate ways to reduce costs, while maintaining the customer satisfaction at the same or higher levels. Be actively involved in OB & Capex, while acting within the agreed budget. Your Responsibilities: • Guarantee a high and constant level of effectiveness and efficiency of Workplace Experience Services, implementing and feeding an appropriate KPI system. Monitor the level of achievements of the KPI in place with the Third Party Suppliers. Support the Supervisor and the Business Partners in the interpretation of the agreement and in compliance with the SLA. Act promptly in problem solving and promptly activate back-up solutions if needed. • Inspect offices and common areas on a daily basis and promptly identify any extraordinary activity to be requested. Ensure accurate and timely execution. Verify that the work done is in line with expectations and follow-up issues not solved. Plan and ensure the execution of ordinary/extraordinary activities for all services in scope with Workplace Experience (e.g.: canteen; locker rooms; gym; company cars; parking management; gardening; office layout; etc.). Coordinate the housekeeping activities based on priorities established and in line the expected results. Coordinate the services offered to employees, guaranteeing excellent quality of services and adequate communications to the departments. Plan and coordinate services offered to employees, verify services execution, collect feedback and identify follow-up actions in case of unfulfilled expectations. • Support the Supervisor in developing the team and identify the results achieved. Promptly communicate process improvements, changes in activities or scheduling as well as priority. Contribute to coordinate all Workplace Experience activities in collaboration with the peers and Security and Safety team to ensure alignment in information, actions and back-ups. • Maintain constant communication with the internal clients. Work in close collaboration with all departments in order to follow up the performance of Workplace Exp suppliers and the satisfaction of department owners. Takes care of providing timely information and feedback to clients. Satisfy the request submitted by PMI and deliver results expected in line with PMI expectations. Being the point of reference for Workplace Experience services with Workplace Experience Affiliates Community members. • Contribute to prepare OB and RF for expenditure and to monitor budget respect of Workplace Experience activities and projects. Come up with initiatives regarding funds savings. Timely provide accurate analysis and reporting to support the decision making of Management. Support purchasing Dept. in the periodic evaluation of suppliers and most advantageous offers/contracts. • Manage procurement process including vendor creation/selection, supplier offer checks, purchase orders, GR, invoices and payments for the Workplace Experience experience service in the respect of PMI accounting treatment and finance guidelines. Build a good vendors relationships, ensuring deadlines and accuracy always met. Contribute to monitor Vendors KPIs. Guarantee high level of accuracy in monthly/YE accruals process and correct cost allocation (GL account, CC, WBS and amounts) in compliance with PMI procedure, requirements and deadlines. • Contribute to manage company assets (e.g. furniture, equipment, etc.) with the aim to maximize the use of office spaces, storages and warehouse. Manage Assets accounting to identify correct value, asset class and capitalization. Print out assets label to be attached to physical assets. Perform assets stock count and disposal in the respect of Finance standards and guidelines. Print out assets label to be attached to physical assets. • Participate and contribute to manage Workplace Experience projects following PBO approach and ensuring that are carried over timely, with expected quality and in line with planned budget. Who we’re looking for • Bachelor or Master degree • Minimum 3 years of experience in Workplace Experience roles or in comparable functions (Procurement, P&C, etc.) • Consumer orientation personality, Problem solving and Team working attitude, Time management propension • Advanced MS Office user • Fluent in English both written and spoken. Italian is an asset Recruiter: Francesca Russo Employment Type: Permanent Relocation package offered What we offer: Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. Philip Morris Manufacturing & Technology Bologna (PM MTB): PM MTB is Philip Morris International’s Center of excellence, worldwide recognized for prototyping, mass-volume production and employees’ training on smoke-free products. PM MTB employs more than 1000 employees and its production site of Crespellano is one of the most advanced manufacturing venues in Italy for technology innovation, competencies development and talent recognition. In 2019, Philip Morris Manufacturing & Technology Bologna has been awarded as Top Employer for the sixth year in a row. In the same year, was also granted the Equal Salary Certification certificate by the homonymous foundation to certify that men and women are paid equally for equivalent work. Bring us your curiosity and a desire to challenge the everyday and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world. ...