Categorie protette - Customer Care Specialist

Annuncio dedicato alle persone appartenenti alle categorie protette - legge 68/99. The Customer Care reports directly to the Global Customer Care & CRM Manager, and is responsible for: customer cases and follow up on complaints through to resolution Monitor and guarantee the Maserati Customer Satisfaction Improve effectiveness of the Customer Care processes Represent the Maserati brand and company with our customers Main activities Customer Cases management (info request, complaint, dislike, legal, positive feedback) working with call center, other departments and network Measure customer satisfaction (CSI Aftersales Program) and improve customer services Support the Call Center monitoring their performances Support the definition of customer care & service procedures, processes and policies Keep accurate records and document customer service actions and discussions Requirements University degree (preferable in language, economics or humanistic) English proficiency, knowledge of other languages is a plus Office Package knowledge (excel, power points – mandatory) Strong client-facing and communication skills Interpersonal attitudes Customer service orientation Passion for cars and good knowledge of Maserati product and of the auto business ...